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How to Order

Login to Shop Online

To login to the shop click 'Shop Online Login' on the right hand side of the menu above. If this is your second or subsequent time shopping add your Username and Password and press enter.

Create a Shop Online Login

If this is your first time shopping you will need to select 'Create a Shop Online Login'. You will be redirected to a page where you will need to set up an account. Once you have filled out this form you will recieve an email asking you to activate your account. Once you have done this you may login and start shopping.

Update your personal and concession card details

To veiw and receive correct prices please make sure that your details are correct and up to date. To update your details please select 'Edit Your Details' on the right hand side of the menu above, where you have logged in previously. You can also select 'Click here to update your concession card details' while viewing products.

To add a product to your cart

In the 'Quantity' section select the number of items you require by adding a number to the box or by clicking on the arrows. Click on 'add to cart'. The number of items and value of your order will be updated as you order, without you having to proceed to the check out. To view what items you have added click on 'Mini Cart'.

Check out

Once you have finished shopping click on 'Mini Cart' and then 'Proceed to Checkout'. Your order will now be displayed. If this is your first time shopping, you will be asked to provide your customer information. Complete all the personal details of this form (those marked with an * are mandatory). Once you have entered your details and have agreed to the terms and conditions, press 'Save'.

You may add or delete quantities at this stage. To change the quantity add the number and press the update quantity button next to the box. To remove items press the X button. The order value will then be re calculated.

If you have forgotten an item(s) and you wish to continue shopping, use the menu on the left to view Categories. Your current items will still be saved and can be viewed at anytime by clicking 'Mini Cart'.

If this is your second time shopping, please check all your details currently displayed to see if correct. If any of your details have changed (eg, change of address) please click 'Update Address'. Enter your new address and press 'Save'. If you have a different Shipping Adress to the Billing Address please click Add a new 'Shipping Address'. Once all details are checked and corrent you may press 'Next'.

You may now add a Donation to Diabetes SA by either selecting $30, $50 or $100 from a drop down list or enterering any amount in the box below. Remember all donations over $2 are tax deductible. Press 'Next' to display Payment Method.

Once in Payment Method you will be asked to fill out your credit card details and press 'Next'.

Review the provided data and confirm the order by pressing 'Confirm'.

Your order will now be submitted to Diabetes SA where our staff will process your order and validate all details provided. You will receive an email with your order information. Should your details be incorrect, the organisation will contact you to confirm before forwarding your order to you.

Freight

Diabetes SA members receive FREE postage. For non-members when ordering Diabetes SA products, the following postage fees apply within Australia:

$0 - $50     $7.00
$51 - $100     $9.00
Over $101     $15.00
Interstate     $16.50

Your order will be sent to you within 5 working days, please allow 10-14 days for remote areas. If the product you are wanting is out of stock, we will call you to advise when the item will be back in stock or if there is an alternative product that you can select.

Please consider when ordering, that Australia Post cannot guarantee safe delivery of drinks and products in glass containers. These products are only available for pick up at Diabetes SA Hilton.

Click or Call & Collect

Click or Call & Collect is a priority service available only to members of Diabetes SA. Click here to find out more.

Returns

Should you wish to return a Diabetes SA product, please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it within 7 days of receipt of product with the following details:

Order number
Full name
Email address
Reason for return
Product details

On receipt of this information we will advise by return email our preferred method of returning the product.

A refund will be issued upon receipt of the product with confirmation of the credit provided by email. Please be advised that refunds of freight costs will only be accepted if the return is as a result of an error in processing at our end.

 
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