PDF

Direct Debit Service Agreement – Donation

Debit User's Name

The Diabetic Association of South Australia Inc

Address

159 Sir Donald Bradman Drive, Hilton, SA 5033

Debit User's ID

106774

Terms and Conditions

Please review the following Direct Debit Service Agreement if you are currently paying by, or are intending to pay by Direct Debit.

You have entered or are about to enter into an arrangement under which you make payments to The Diabetic Association of South Australia Inc.

You want to make those payments by use of the Direct Debit System.

This agreement sets out the terms on which we accept and act under a Direct Debit Request ('your Direct Debit Request Agreement') in which you give us permission to debit amount(s) from your account under the Direct Debit System.

Please ensure you keep a copy of this agreement as it sets out your rights and obligations in giving us your Direct Debit Request Agreement.

What you should consider

  1. Not all the accounts held with a financial institution are available to be drawn on under the Direct Debit System.
  2. Before you complete your Direct Debit Request Agreement, it is best to check account details against a recent statement from your financial institution to ensure the details on your Direct Debit Request Agreement are completed accurately.
  3. Please make enquiries to your financial institution if you are uncertain when your financial institution processes an amount we draw under your Direct Debit Request Agreement on a day which is not a business day.
  4. To enable us to obtain payment in accordance with your Direct Debit Request Agreement, it is your responsibility to ensure there are sufficient clear funds available in your account on the due date on which we draw the amount.
  5. We request you to direct:
    • All requests to stop or cancel your Direct Debit Request Agreement to us; and
    • All enquiries to any dispute under Clause 9.

What we agree and what we can do

  1. We will only draw money out of your account in accordance with the terms of your Direct Debit Request Agreement.
  2. Within 10 business days we will write to confirm your Direct Debit arrangements, detailing the amount, frequency and commencement date.
  3. If the day on which you must make any payment to us is not a business day, we draw on your account under your Direct Debit Request Agreement on the next business day.
  4. On giving you at least 10 days notice, we may:
    • Change our procedure in this agreement;
    • Change the terms of your Direct Debit Request Agreement; or
    • Cancel your Direct Debit Request Agreement.
  5. You may ask us to:
    • Alter the terms of your Direct Debit Request Agreement;
    • Defer a payment to be made under your Direct Request Debit Agreement;
    • Stop a drawing under your Direct Debit Request Agreement; or
    • Cancel your Direct Debit Request Agreement.
    • We would ask that you contact Diabetes SA at anytime and identify yourself by quoting:
      • Your name;
      • Your address; and
      • Your date of birth.
  6. Any Direct Debit drawn after notification received to cancel future arrangements will be refunded within 10 business days.
  7. You may dispute any amount we draw under your Direct Debit Request Agreement by contacting Diabetes SA. You must quote the following information:
    • Your name;
    • Your address;
    • Your date of birth;
    • The amount in dispute;
    • The date the amount was drawn; and
    • The reason for the dispute.
  8. We (The Diabetic Association of South Australia Inc) will deal with any dispute under Clause 12 of this agreement as follows:
    • Investigate the discrepancy and respond within 10 days of the complaint being received;
    • Record the details in the donor's file.
  9. If your financial institution rejects any of our attempts to draw an amount in accordance with your Direct Debit Request Agreement, we will not pursue the fees or charges but will contact you regarding the matter. Your Direct Debit will be suspended until such time as the matter is resolved.
  10. We will not disclose to any person any information you give us on your Direct Debit Request Agreement, which is not generally available, unless:
    • You dispute any amount we draw under your Direct Debit Request Agreement and we need to disclose any information relating to your Direct Debit Request Agreement to the financial institution which sponsors our use of the Direct Debit System or both of them.
    • You consent to that disclosure; or
    • We are required to disclose that information by law.

When we are bound by this agreement

  1. We agree to be bound by this agreement when we receive your Direct Debit Request Agreement complete with the particulars we need to draw an amount.