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Click or Call & Collect

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Terms and conditions

  1. Click or call and Collect is a priority service available only to Members of Diabetes SA.
  2. Orders can be placed over the phone or through the Diabetes SA website.
  3. The service allows for orders to be placed and collected in store Monday – Friday between 9am – 5pm. Orders can be collected 2 hours after being placed on business days (Mon – Fri) with the latest time an order can be placed for collection on the same day being 3pm.
  4. Orders placed outside of normal business or trading hours will be ready for collection from 11am on the next business day.
  5. A mobile telephone number is our preferred method of contact with you. We will call you to discuss payment or product suppply issues as quickly as possible.
  6. Website orders that do not select 'Click or Call and Collect' at checkout, cannot be guaranteed ready for collection within 2 hours of being placed.
  7. Payment must be approved at time of processing to be released for collection.
  8. ID must be presented at time of collection. Suitable forms of ID include:
    • a current driver's licence,
    • Diabetes SA Member card, or
    • NDSS Registration card.
  1. If you nominate another person to collect your order on your behalf, the name of this person must be provided when you place your order and suitable ID presented at collection for us to release the order to them.
 
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